Frequently Asked Questions

Our FAQ’s are divided into three sections:

GENERAL QUESTIONS ABOUT USING EBIKES FOR GOLF

What is “Intelligent Pedal Assist” (PAS) and how does it work?
It is an ingenious technology that adds motor assist as you pedal. You control how much assist you want with the touch of a plus/minus button. It can be programmed up to 9 percentage increments. This allows you to get as much exercise as you want. You can set it to PAS-0 and not use the motor at all if you want maximum exercise. Or, you can use the throttle and ride it like a scooter without pedaling at all.

Do I need a special license to operate an ebike on the road?
Class 2 Ebikes are governed by bicycle rules, so no special license is required. Always consult your local bicycle laws.

Can any ebike be used for golf?
No. There are 9 features that are needed to make an ideal ebike for golf which are described here. If you have, or are considering purchasing an ebike, try to get as many of these features as possible.  At the very least, you need a sturdy rack on the back and fat tires.  We also strongly recommend low step through  frame. 

Can I use a high-bar bike for golf?
We have a lot of customers with ebikes that have a high bar between the seat and handlebar such as the one shown here.  It is not ideal for golf because you can’t swing your leg up over the clubs on the back.  So you have to lean the bike over toward you to effectively lower the bar and lift your leg over it.  That might not be too difficult for normal use where you get on and off a couple of times per ride. But doing it between every golf shot might be too much for some people.  Step thru ebikes are much better for golf.

How fast are ebikes?
Most ebikes will easily go 20 mph which is quite a bit faster than traditional golf carts that top out at about 13 mph. But as a practical matter, you probably won’t ride it over 15 mph on the golf course, even though the larger-diameter soft tires handle bumps a lot more smoothly than a traditional sit-down golf cart, especially if you have front shocks and a suspension seat like our bikes.

How much will ebikes actually speed up the round?
To be sure, the practical limitation is whether or not everyone on the golf course has a bike, or their own cart. Because ebikes are so inexpensive, they can supplement a cart-fleet and get a golf course to the point where everyone can ride straight to his or her own ball. Golf is an experience to be enjoyed, so we are not advocating rushing the round, just eliminating waiting half the time in a cart while your partner determines which club to use, takes a few practice swings, finally hits the ball, wipes the club off, puts it back in the bag, and gets back in the cart. Then you can go repeat the process for your shot while he or she waits.

But when you can ride to your own ball, you can play a true form of “ready golf”. As an example, when we go out on our bikes when no one is ahead of us, we can easily complete a round in 2 to 2 1/2 hours without rushing. …just reducing the long waiting periods between shots.

We are not advocating rushing.

Golf is a game to be enjoyed.

We just want to eliminate sitting and waiting
half the time watching someone else play golf.

What is the impact on the grass?
A fat tire ebike that weighs 50 to 70 pounds plus 1 rider has far less pounds-per-square-inch impact on the grass than a 1,000 pound 4-tire golf cart with 2 riders. Of course, we also recommend riding in a way that respects the course, using the paths, avoiding soft spots, replacing divots, and parking away from the greens.

Is an ebike powerful enough to go up steep hills?
Most ebikes with at least a 500 watt motor will handle golf courses with hills. If your ebike has gears, you can handle hills and still be able to gear up to high speeds for long rides between holes if your course is spread out. Ebikes are, by design, meant to “assist” the rider’s own leg power. So they don’t have low-end torque and are not necessarily powerful from a dead start or up hills. But in first gear, you can pedal up fairly steep inclines with full pedal assist. If you have extremely steep hills, you can walk beside your bike by feathering the throttle, or using the walk-mode.

How does an ebike handle on wet grass, cart path edges, rocks, etc?
With low-pressure fat floatation tires, ebikes are very stable on wet grass. We have purposefully ridden up, down, and sideways on the steepest wet grass hills we could find without experiencing any slippage. These tires can also safely cross over ridges such as the edge of cart paths, as well as over small rocks on cart paths. Obviously, common sense always applies. For instance, if you are riding up over a cartpath ridge, approach it straight-on rather than at a slight angle.

Will it attract younger golfers?
Yes, that is one of the benefits of single-rider devices. They allow the game to be played faster which is critically important for youth and young adults. Younger generation players attracted to fitness will also like the ability of ebikes to provide as much exercise as they want. They also have the appeal of environmentally-friendly electric power.

Will Ebikes appeal to older golfers too?
Absolutely. Riding a bike is easy. We all know how to do it. Riding an ebike is even easier than a traditional bike. Older golfers know they need exercise. But walking or jogging hurts. When walking 18 holes becomes too difficult, riding a bike will EXTEND our ability to play golf, and provide much-needed smooth rotational exercise at a time in our life when exercise is vitally important. That is also good news for golf courses and the golf industry because it will keep older golfers playing more often and more years.

“Innovation can help golf attract the younger generation.”
Green Sports Alliance

What if it is raining?
Although there are some creative canopies for bikes available, as a practical matter, Ebikes don’t provide any protection from rain and it would be difficult to use an umbrella in the wind created by the forward motion. But then, most golfers don’t like to play in the rain anyway, even if they can retreat to a conventional cart between shots.

What are the advantages of folding ebikes vs non-folding bikes?
It is very quick and easy to fold an ebike as shown at the 30-second mark here. They will easily fit into most car trunks…all the easier with a hatchback. If you have a mini-van, all you have to do is fold the handlebars down. If you have a hitch-mount bicycle rack, you wouldn’t need a folding bike at all. But if you don’t want a rack on the back of your car, a folding bike is a great advantage. As a bonus, folding bikes have the lowest step-through height. The hinge technology is very strong. There is no movement in the joints when locked. You can even take them for modest off-road rides, in the mountains, and on the beach. Ebikes usually weigh 60 to 70 pounds (27 to 32 kgs).

Can ebikes include holders for a drink bottle, cooler bags, scorecard board, a sand bottle, and cell phone?
Yes. All those things are commonly available on Amazon, Ebay, Walmart and other stores. The Heybike Ranger includes a drink bottle holder. We encourage all ebike golfers to carry a sand bottle to fix our divots and help keep the course in good shape. We want golf courses to know that ebikers are good for golf. You can get your own sand bottle (many are available on Amazon and other sources) or use one supplied by the course. All courses will gladly provide a bottle and sand for you…just ask. You can carry it in one of the side pockets of your bag. Or, consider getting a wire basket such as the one shown in this next picture. You can either hook it over the right side of your rear rack, or over the handlebars. It can carry a sand bottle, water bottle, range-finder, clipboard, and other items. Search for “wire bike baskets” which are available for less than $20 on Amazon.

How comfortable is the seat?

Both the Ranger and Explore come with comfortable seats with a suspension post. If you want a larger even more comfortable seat, they are commonly available. We purchased a super wide and comfortable seat made by Schwinn from Walmart for under $30. They are also available from Amazon and other online retailers. Search “wide ebike seats.”

Do I get a tax crdit if I purchase an ebike?
With the aims of protecting the environment and promoting green transport, Congress has launched a proposed bill called The Bicycle Incentive Kickstart for the Environment, or “H.R. 1019 – E-BIKE Act.” It has not passed yet, but we will make a big announcement if/when it does. Skyrocketing gas prices will add incentive for this bill.  With the growing popularity of ebikes, many people are leaving their car in the garage and riding their ebike to work or school and for local errands. It is reasonable to understand that if large segments of the population do this, it can make a HUGE impact on fuel consumption. So this kind of legislation is gaining support.

What are the liability issues for golf courses?
Liability and responsibility is not any different than the normal liability rules on the golf courses. The golfer is responsible for any accidents or damage whether walking, riding in a rented cart, or riding his or her own ebike. Because ebikes are new to golf courses, some may still be concerned about liability. We provide a simple liability and responsibility waiver you can print and have ready to hand the courses where you play if it comes up in conversation. We suggest you print it, sign it, and take it with you if you are going to a new golf course and aren’t sure if they welcome ebikes.

Ebike Golf Course Etiquette

First and foremost, be a good golf course citizen and follow all the rules of the course.

We encourage you to get a sand bottle from the course and repair all divots.

Since fat tire ebikes have less weight on the grass than golf carts, most courses treat ebikes like bag carts and allow them to go wherever bag carts can go in normal course condition.  Being able to ride straight to your own ball is one of the unique advantages of ebikes, and it speeds up the game dramatically.

Some courses will treat ebikes like golf carts which will require you to enter and exit at the markers, and to park on paths near greens.

When a course is wet and “cart path only” ebikes should also stay on cart paths.

It is important to recognize that ebikes are new and golf courses are adapting.  If you have any questions about protocol, please ask.

How to Approach Golf Courses

Click here to see some suggested wording for how to approach your local golf course. This will continuously be updated as the market develops.
 
If you have questions that are not covered in these FAQ’s, please don’t hesitate to ask.

Questions about the DivnickGolf Auto-Pivot Golf Bag Carriers – Patent Pending

Is it difficult to balance with the golf bag on the side.
No, not at all. You don’t even feel it. As kids, we all remember placing our left foot on the pedal, pushing off, then swinging our leg over the seat. But we could also coast as long as we wanted standing on the pedal without ever thinking about balancing. It is automatic.

Can you use the “Bag Carrier As Kick Stand” on slopes?
Yes, it will lock your bike to the ground slopes. It doesn’t need to be on level ground.  Click on this picture to see an example.

Does the auto-tilt bag carrier fit on all ebikes with a rear rack?

Yes. Bike racks vary significantly. The size of the tubing, the height, the arrangement of cross-bars on the top, and support bars from the frame…all different. Our universal-fit adapter makes it possible to attach our Carrier to any bike with a rack on the back. We haven’t found any where it won’t work. We even have customers who mount it to motorcycles and scooters  which they use just to transport their clubs (not on the course). You can see these photos at the bottom of Gallery.

How difficult is the Golf Bag Carrier installation?
If you know your way around a screw driver and wrench, you will not have any trouble installing the Golf Bag Carrier. Click here to see the installation instructions.

How important is the Mudguard?  Is it necessary?
Golf courses are always fresh-cut.  If you golf in the morning when there is dew on the grass, the front tire will throw grass up and cover the underside of your bike. So we highly recommend it.  Note that it only fits on ebikes with FULL front fenders.  It does not work on short half-fenders.  

What is the Bag Carrier material and coating?

It is made of 5052 aluminum with a durable textured powder coating.

Why did DivnickGolf invent a bag carrier for ebikes when its telescopic adjustable loft club makes walking so easy?

That is a great question. Divnick Clubs are telescopic for easy travel and the Adjustable Loft Club can be used for the whole game which makes it VERY easy to walk. Even so, most of our customers use our clubs for travel, but they play with a full set at home where an ebike is a perfect solution.

More about the motivation to develop Ebikes for Golf…

I have been asked many times what my motivation was for developing this ebike golf system. It is pretty simple. I’ve always liked to walk and get exercise while I golf. But now that I’m in my 70’s, my joints and muscles are sore after a round of golf, and I know that will progress over the years. I didn’t want to graduate straight into a sit-down cart, so I started to look at single-rider options. But they didn’t offer any exercise, and they are way too expensive for most golf courses. I knew ebikes were exploding in popularity around the world and I’ve always liked biking, so I thought,

“Why not combine two of my favorite things…golf and biking!”

Because of the health benefits, ebikes will keep me golfing more rounds and more years. Every golf course has hundreds of golfers my age. That means a lot more course-revenue for more years, and that’s a big winner for the golf industry.

Steve Divnick

Is the Bag Carrier different for Heybikes than other ebikes?
It is the same. However, the Heybike Ranger and Explore racks are heavy duty which makes it easy to drill holes through the tubing and bolt the Bag Carrier bracket directly to it rather than using the universal under-clamp piece that is included in the kit and used for other ebikes. You can see this in the Installation Instructions.

If you have questions about the Bag Carriers that are not covered here, please don’t hesitate to ask.

“I want you to know how pleased I am with your Auto-Tilt Golf Bag Carrier. I thought it might make it difficult to balance since it is hanging on the side of the bike, but balancing is automatic. I can’t even feel it. Before getting your carrier, I used a tow-behind 2-wheel cart, but it was tippy, and I had to put my bike’s kick stand up and down between every shot which was a real hassle, especially on uneven ground. Your bag-carrier-as-kick-stand feature is fast and stable. It works smoothly and is quiet. When other golfers see me pull up to my ball and lean the bike over against the bag, then see it auto-tilt back when I take off, they want to take a closer look.

My RadRunner ebike with your bag carrier has given me the opportunity to continue to play golf when I thought I might have to give up the game. As an added bonus, I can ride my bike to and from the course which saves on gas. My home course has several steep hills and I just can’t walk the 18 holes any more. But I do still want to get some exercise while I play, and using a sit-down cart doesn’t provide that. My ebike with pedal assist is the perfect solution. I get just as much exercise as I can handle, and that is good for my health, and will keep me playing the game I love for many more years.

If the exercise, speed, and convenience wasn’t enough, I’ve crunched the numbers and it will pay for itself in 1 or 2 years just in cart-rental savings. That might not be exciting news for golf courses, but I am paying them green fees, and a lot more often than if I had to rent a cart, and hopefully for a lot more years.

Thank you for your great invention and service.”

Oakley Smith

Questions about the Heybike Ranger & Assembly Instructions

How easy is it to fold a Heybike Ranger?

It is very easy. You can see this at the 30-second mark in this video. This video shows a lot of the other great features on the Ranger. If you have a mini-van, all you have to do is lower your back seat and fold the handlebars. You can also fit it into a trunk or the back seat of a convertible like another of our customers.

Is a folding bike like the Ranger less durable than a non-folding bike like the Explore?
It makes common sense that a non-folding bike is more rugged. But the folding mechanism on the Ranger is so durable that there is no movement in the frame, and it provides the lowest step-thru height of 16 inches which makes it easy to get on and off between every shot. The Heybike Ranger is designed for general off-road riding, including hunting, so it is plenty durable for golf. The non-folding Explore is even more rugged and can handle any kind of rough riding.

What is the relationship between Divnick Golf and Heybike?
DivnickGolf challenged ebike manufacturers around the world to make a bike with the 9 essentials for golf described here. Heybike not only met that challenge with their Ranger model, they added several upgrade features to set the Ranger apart from all the other ebikes. They then added the larger and more powerful Explore model. DivnickGolf now sells Heybikes as an authorized dealer and adds additional discounts and coupons to our Golf Bag Carrier when purchased together.

Who is responsible for the Heybike Warrantee and after-sales service?
The Heybike Warrantee is described on https://www.heybike.com/pages/warranty. Heybike is responsible for the ebike warrantee and DivnickGolf is responsible for the Golf Bag Carriers and other golf related questions.  

What are the Heybike Support resources?

TROUBLE SHOOTING GUIDE FOR GENERAL EBIKE QUESTIONS
It might be fastest to use the Internet as a Trouble Shooting Guide  Just type in a question or keyword in your favorite search engine, and you will probably see several answers.  For instance, you will eventually need to adjust your brakes.  If you search, “Adjusting Ebike Brakes” you will find dozens of references and tutorials.  Here is one that I use: https://www.towerelectricbikes.com/how-to-adjust-bike-brakes

How easy is it to assemble the Ranger?
Heybikes come mostly assembled. As you see in the accompanying photo which shows the Ranger just out of the box, you only need to install the front tire and fender, insert the handlebar stem, insert the seat, and charge up the battery. All the wires and cables are already connected. The necessary tools are included. There are package contents and assembly instructions beginning on page 4 of the included manual, and a video on https://www.youtube.com/watch?v=qZd_xIp8QZg&t=4s. If you prefer to have someone else assemble it for you, most local bike shops will assemble for a modest charge.

How do I change the Intelligent Pedal Assist (PAS) settings and other programmable options?

e Ranger comes from the factory with the default PAS 0-3 settings. PAS-0 is pedal-only. PAS-1 is 50% power and we think that is too fast for the initial setting. We recommend changing it to 0-5 or 0-7 for a slower starting assist, and more increments to accommodate whatever level of help (exercise) and speeds you want. It is very easy to change following the steps and illustrations in this one-page printable PDF

There are other programming changes you can make, although none that we recommend. You can review the options on pages 19 to 25 of the Operating Instruction Manual. The manual has a lot of important information in it, including maintenance intervals and other instructions that will keep your ebike running great.
 

Does the Ranger have a “walking mode”?
Yes, and it is very easy to engage. You just press-and-hold the – (minus) button on the handlebar. After a 1-second delay, the bike will start moving at a walking pace until you release the button. This is handy if you need to walk the bike up stairs or up a ramp, or up a hill that is too steep to ride. Experiment with it so you are used to the brisk pace.

What colors are avaialble?

The Ranger is available with a black or white frame. The Explore is only available in black.

If you have questions about the ebikes that are not covered here, please don’t hesitate to ask.

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