Golf Bag Carrier Guarantee and Return Policy

This page describes the Guarantee and Return policy for the Golf Bag Carriers.

Click here to see the Guarantee and Return Policy for the Ebikes.

Golf Bag Carriers

DivnickGolf is responsible for the Golf Bag Carrier. As with all of our product lines, we guarantee your satisfaction within the limits described on this page. We want our customers to be fully informed before they purchase a Golf Bag Carrier. They will not work on all ebikes, and not every golf course is accepting ebikes yet. It is important that you know this before you purchase.  Please review each page of this website and the following specific guarantee elements.

Will the Bag Carrier work on your ebike?

This question usually boils down to whether or not your ebike has a rear rack, and if it has a step-thru frame. I will address both issues here in more detail for your review.

Fit – Our universal-fit ebike Golf Bag Carrier will fit on any ebike with a rear rack. However, not all racks are ideal or the same. We have had some customers adapt them to motorcycle, scooters, and recumbent bikes. So if you have an unusual rack design, you might need to use some creativity. Please review the Installation Instructions here before purchasing so that you know it is within your skill set.  If you do not believe you can mount it on your ebike, please do not purchase it without solving those issues.  We will gladly help you if you have questions about it.  We do not allow returns or refunds if you can’t make it work on your ebike.

Function – If your ebike isn’t a step-thru frame, then you will have to lean it over toward you and step over the bar every time you get on and off. That isn’t a problem if you are only doing it once or twice, but it might be too difficult between every shot. It would require significant flexibility and athleticism. We have many customers who do not have step-thru’s, but some of them only use their bike to ride to-and-from the course, or they are OK with the difficulty that a high bar requires. You can see an example of a mid-bar bike and lots more valuable information in our FAQ’s.  We do not allow returns or refunds if you have difficulty stepping over a mid or high bar ebike. 

Golf Course Response

Using ebikes on golf courses is a new adventure. There is natural resisance to new things.  Not all golf courses are ready to allow them…yet.  We believe the day will come when most golf courses will have ebikes to rent, and they will welcome golfers to bring their own ebikes. But our customers need to be aware that not every course is doing that yet. Based on customer feedback, about half the courses are allowing customer-owned ebikes on their courses and only charging the normal walking greens fees. However, some will charge a “trail fee” that is usually more than the walking fee but less than renting their cart. We think that competition will move the industry to a standard of walking fees because bringing our own wheels shouldn’t require a premium when it doesn’t put any more wear and tear on the course than walking, and certainly not any more than a motorized bag cart. And it speeds up the game which the entire golf industry wants to do so that it attracts more golfers.  Still, as ebikes are in the early stages, our customers need to have a little pioneering spirit. Those of us with ebikes today will be the ones that open up the golf courses for those who will follow later. There is more information about this topic here including the best way to ask your golf course permission to ride.

We do not provide refunds if a course where you play does not let you ride. 

Your Responsibility

You will need to assume responsibility for these aspects as they are known ahead of time. You are responsible for installation of the Golf Bag Carrier and for your conduct on golf courses. Please review the Installation Instructions and all the FAQ’s so that you are fully informed.

Our Responsibility

We are responsible to provide full descriptions and information about our Bag Carriers.  We guarantee that our Bag Carriers are of the highest quality, and they will function as designed and described on this website and on the Instructions Page.  If there are any defects, we will repair or replace as needed.

Return Policy – If you want to return a Bag Carrier for reasons outside of the above explanations and restrictions, if the Bag Carrier is unused and doesn’t show any mounting marks on the powder coating around the holes…meaning we can sell it as a new Carrier, we will refund the product cost minus the shipping and  5% merchant fee if you purchased with a credit card or PayPal. 

If the Bag Carrier is used or shows marks, send us pictures and we will describe the return options that are available.

In summary, we want our customers to be fully informed before they purchase. A fully-informed customer is a fully-satisfied customer!

Steve Divnick